Kaily (Formerly Copilot.Live)

Start by turning the questions your customers ask every day into clear, automated paths. With Kaily (Formerly Copilot.Live), you build a working assistant without writing code: pick a starter template, set your tone of voice, and plug in the tools you already use. Connect your store or order database, your CRM, and Slack. Add knowledge from help articles, policy PDFs, and product catalogs through Data Sources. In the Agent Builder, outline steps like “find order,” “update shipping,” or “create ticket,” then set when and how a human should take over. Finally, publish to the places you serve customers—your website chat, support inbox, WhatsApp, and phone—so conversations flow in one place.

For support, create a triage flow that classifies intent, verifies identity, and resolves the request end‑to‑end. Kaily can look up order status, process returns, check warranty eligibility, or troubleshoot with decision trees, pulling facts from your systems in real time. If a case needs a person, it transfers with full context to your team in Slack or your help desk, so no one asks the customer to repeat themselves. Offer callers a voice experience that follows the same logic as chat, and switch channels on the fly (e.g., send a return label by email during a call). Use Analytics to spot gaps, refine replies, and measure deflection, first‑response time, and CSAT across 70+ languages. more